Voice services portal

A TRUE CONTACT CENTER SPECIALIST

All our services are developed with the aim of bringing added value to our customers in the Contact Center industry.
From the very start, we have constantly invested in our infrastructures, in our interconnections with large operators and in our developments (all carried out in-house). This makes Manifone the only carrier 100% dedicated to the call center industry. At least one of our services is used by more than 75% of the market leading French-speaking outsourcers.

A TRUE CONTACT CENTER SPECIALIST

DO-IT-YOURSELF

An intuitive and easy to use interface that lets you manage and monitor all aspects of your SIP trunks. Whereas other solutions can take weeks to let you use a new IP, Maniterm allows you to do it instantly yourself.

CREATING A NEW CALL CENTER

Your new call-centers can be connected to Maniterm in a few seconds. Just add your new public IP address, define the codecs and that’s it!

UNIQUE CAPS MANAGEMENT

We have developed a unique CAPS (call attempts per second) management system that allows us to seamlessly deal with the most demanding traffics.

VERY LARGE CAPACITY

Our interconnections with Tier-1 national and international carriers allow us to offer almost unlimited capacity of simultaneous calls.

INBOUND CALLS

As per the outbound calls services, Maniterm allows you to do it all yourself. No more waiting several weeks for the delivery of your DIDs. A few clicks are all it takes to order your numbers, configure their routing and receive the first calls.

PHONE
NUMBERS

We offer geographic, national and toll-free DID numbers. New prefixes are regularly added to our offer.

INBOUND ROUTING MADE SIMPLE

You fully manage the inbound routing of your DIDs. Our web interface allows you to choose between several types of routing and also to modify it at any time.

INBOUND CALLS MONITORING

A real-time interface allows you to visualize the ongoing calls as well as access historical data about your simultaneous calls. Powerful filters allow you to generate comprehensive statistics on inbound calls.

CALL DETAILS IN REAL TIME

Your Manifone client interface allows you to search and access detailed information on any call dialed on your trunks.

COMPARING TIME PERIODS

You can compare two days of traffic on hourly profiles for 6 indicators and thereby detect specific trends or anomalies.

PDF REPORTS GENERATION

You can generate and share reports in PDF format on a wide range of indicators and on any given time-period.

VALUE-ADDED SERVICES

Manifone is the only operator to offer a broad range of services around call termination. Functionnalities such as remote answering machine detection, call recording or campaign prefixes are implemented in one click.

CAMPAIGN PREFIXES

This feature allows you to isolate costs and statistics for your different outbound campaigns. You can then share this information with your clients.

ANSWERING MACHINE DETECTION

The most powerful AMD detection on the market. It increases productivity by saving the time spent processing answering machines. You can also leave a pre-recorded voice message.

CALL RECORDING

This completely free call-recording feature can be activated per SIP Trunk or per campaign. The recordings are available directly on the call details page.

ANTI-HACKING PROTECTION

Beyond authenticating your call flow by IP address, we offer a battery of anti- hacking protection tools to prevent a usage of your Maniterm SIP trunks in case of malicious intrusion on your servers.

DEFINE A DAILY CONSUMPTION LIMIT

You receive a warning email if your consumption reaches a first threshold. Your trunks are suspended if the second threshold is reached.

CALL BARRING BY DESTINATION

You can define the list of allowed prefixes. Any call to an unauthorized destination is automatically rejected and an entry is created in your rejected calls log.

CALL BARRING BY CALENDAR

You simply define on a weekly schedule the time slots where calls are allowed. Any call received outside these defined slots is rejected.

TECHNICAL TEAM ASSISTANCE

Our teams are always happy to provide an online training to the usage of the Maniterm interfaces and respond within minutes to trouble tickets.

REJECTED CALL LOGS

You get, on a dedicated page, in full transparency, the list of all rejected calls, and call rejection cause for each case.

WE MONITOR 100% OF THE CALLS

Maniterm is the only SIP trunk service that monitors 100% of the calls. Thus, we can supply, for any placed call, detailed SIP traces and eventually identify the reason for any encountered technical issues.

Contact Us

Our team will be happy to answer all your questions.